Store Policy

Shipping Policy

Processing Time:
Orders are custom made and typically processed within 2-5 business days after being placed. Orders are not processed or shipped on weekends or holidays. You will receive a tracking number via email once your order has shipped.

Shipping Rates and Delivery Times:
We offer the following shipping options:

Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
Express Shipping: 1-2 business days

Shipping costs are calculated at checkout based on the delivery address, the size of your order, and the shipping method chosen.

International Shipping:

We do NOT offer international shipping at the moment.

Order Tracking:
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your package on the carrier's website.

Shipping Delays:
While we strive to ship your order as quickly as possible, delays may occur due to weather, high order volume, or shipping carrier delays. We appreciate your patience in these cases.

Return and Exchange Policy

Returns

Due to the personalized nature of custom-made items, all sales are final. We do not accept returns, exchanges, or cancellations on custom-made or personalized orders.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team immediately at [Your Email Address], providing photos of the damage, and we will arrange an exchange at no additional cost to you.